Tour operators

National Express Group appoints first chief digital officer

Posted by Lee Hayhurst on
National Express Group appoints first chief digital officer

National Express Group has announced the appointment of Rob Muir as its first chief digital officer.

The transportation firm said the appointment part of a key strategy to invest in technology to drive customer-focused innovation, improved safety performance and greater cost efficiency.

Working across the UK, North America and EMEA Muir will develop and lead group-wide strategies to maximise its digital capabilities.

National Express said “his main focus will be on creating initiatives that encourage digital innovation and ensuring that the business makes the most of its powerful brand assets”.

Muir has more than 20 years of experience in digital and traditional marketing, most recently in the role of senior director at global digital agency, McCann.

He said: “I had previous experience with National Express as a client and had always been impressed with the business so when I was heard about this opportunity, I was immediately excited.

“The transport sector is constantly innovating but necessarily doesn’t shout about it and I see National Express as a leader in this area. There are real opportunities to build on the existing brilliant work being done and further embrace digital technology. I look forward to leading a talented team to achieve their maximum potential to the benefit of the business.”

National Express Group Commercial Director, James Stamp added: “Rob has a proven track record of delivering commercial results across both digital and traditional channels and I welcome him into the role of Chief Digital Officer.

“I know he will use his significant experience to help drive the business forward in a key area of focus.”

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