Former Expedia customer experience head joins dnata Travel as chief operating officer

Newly created role covers Emirates Group-owned dnata’s brands in Europe including Travel Republic, Netflights and B2B suppliers Travel 2 and Gold Medal. Continue reading →

Former Expedia director of global customer experience Stuart Newman has joined dnata Travel as chief operating officer.

The newly created role covers Emirates Group-owned dnata’s brands in Europe including Travel Republic, Netflights and B2B suppliers Travel 2 and Gold Medal.

Newman joined this month and reports into Paul Gale, vice-president of operations for dnata Travel, who is based in Dubai. Neman is based in the UK.

The role was described as a back office function with responsibilities for services, call centres and Customer Relationship Management (CRM).

Prior to being global customer experience at Expedia, Newman was director of eCommerce – emerging markets at the global OTA giant.

He joined Expedia in 2009 having held a number of senior positions at computer hardware manufacturer Dell.

Gale said: “Stuart’s background is in CRM and customer experience and driving optimisation in those areas.

“He has a great track record where ever he has been and he was available in the market and dnata took the opportunity to bring him in and drive those areas forward.”